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www.socialmediapathways.com Drive customers and fans to your business, celebrity or endeavour with The Holy Trinity of Social Media Marketing. How to use Facebook Fan Pages, Twitter, and Your Blog to create maximum internet present for your website. Get more details on how you can use The Holy Trinity of Social Media Marketing at Social Media Pathways.

Esteban Contreras, Social Media Manager for Samsung Electronics USA, answers some questions at #CSM10 about scaling Social Media, the role of the Social Media Manager, and managing followers/connections. Follow Samsung @SamsungTweets and Esteban @SamsungEsteban

Esteban Contreras, Social Media Manager for Samsung Electronics USA, answers some questions at #CSM10 about scaling Social Media, the role of the Social Media Manager, and managing followers/connections. Follow Samsung @SamsungTweets and Esteban @SamsungEsteban

More at damniwish.com – Andy Sernovitz’s word of mouth marketing blog.

As a business owner, you have likely heard of social media marketing. You may even have been curious enough to investigate it. And you may have been overwhelmed by the many options available to you. Between Digg, Delicious, Facebook, LinkedIn, Twitter and all of the many others, it is difficult to know where to start.

Twitter is one of the newer entries in the social media marketing field. Launched in 2006, it has become an enormously popular way for people to connect and keep in touch. Like any form of social media, it has also attracted businesses keen to get on the bandwagon of social media marketing.

Using Twitter as a Marketing

Twitter is often referred to as a micro-blog. Instead of posts, you write “tweets” of 140 characters or less. You can follow other users with similar interests, and they can follow you. Each time you add an update, all of your followers receive a message. They can choose to respond or not.

As with any social media marketing site, using Twitter requires you to be involved. You need to follow and be followed. You also need to provide information of value to the people who follow you. One example is links to your blog or other relevant information on your site.

Using Twitter for marketing does take time (as does any attempt at social media marketing). You need to build a community of followers and engage with other users to create credibility. To make links, you have to have something interesting to share with people, which means you need to spend time creating enough current, relevant, interesting and (occasionally) thought-provoking content for your followers to read.

Tips for Using Twitter as Part of Your Online Marketing

There are some basic rules to follow when using Twitter for marketing. In fact, many of these rules apply to other social media sites too, like Facebook.

• Do not spam or engage in hard selling. Remember to be sociable and offer information of value. Blog posts on the benefits of your product or services, interesting conferences or professional development opportunities that are coming up – these are good examples.

• Always link back to your site or blog. That is why you are doing this in the first place.

• To get followers, put a link on your site or blog inviting people to follow you on Twitter. Twitter provides the code for a “badge” that you can drop into your Website or blog.

• Search Twitter for likeminded users/businesses and see who they are following. You may be interested in following the same users.

• Follow the lead of those who came before you. There are users with hundreds of followers. Check out what they are tweeting about so you can get ideas.

Use Twitter as Part of a Detailed Social Media Marketing Strategy

Of course, if you are using social media for marketing, you need to have a comprehensive plan. To create a plan like that, you may need help from a search engine marketing consultant. In addition to tweeting on Twitter (which can eat up a lot of your time) you need to have a schedule for blogging and writing articles to link to.

As part of this strategy, develop a plan for your content. Don’t throw any old thing up there just to have something to link to. A consultant can show you how to create compelling copy that makes your blog, articles and Website work with your social media marketing, so that you are drawing traffic through as many channels as possible.

It’s not surprising that social media has become so popular in so short a time. Not only is it a source of entertainment for most people, it is also the newest strategy for acquiring customers for businesses. And with hot new tools like Twitter, social media marketing has only become more progressive and popular!

What Is Twitter?

In case you’re not familiar with Twitter, it is a social media tool that allows people to know what their fellow twitterers (people using twitter) are doing at this very moment.

Are you getting ready for bed? Put that on Twitter! Are you buying a new couch or writing a report on the effects of social media marketing? Put that on Twitter! Are you throwing a birthday party for your golden retriever? Well, you can put that on Twitter as well. There are no boundaries as to what you can put on Twitter. In Twitter, even the most mundane updates about your life can be pretty liberating. 

Sounds simple, right? Perhaps, it is this simplicity that has made Twitter quite a sensation on the Internet. There’s also something amusing about knowing what other people are doing and letting them know your own business as well. This combination of fun and simplicity is what ultimately appeals to Twitter fans.

Applying Twitter In Business

If you’re business-minded, then you probably already have more than a few ideas on how to make this social media marketing tool work for you. Having a Twitter account allows you to inform your clients and would-be clients the progress in your company. You’re not putting up an ad every week (because that tends to be annoying). However, you get the chance to share with them what’s happening to your company’s products, people, tools, etc. right now. 

Twitter, unlike MySpace and Facebook, poses an advantage for new and advanced marketers. As an efficient social media marketing tool, Twitter allows you to build a giant list of followers. It allows your clients and subscribers to see what you’re doing right now. It gives them access to your immediate profile and permits you to share your ideas with other twitterers. All free of charge.

How Twitter Can Explode Your Profits

While many people have other purposes and values for the use of the free service, the marketer can use Twitter to jumpstart a list of followers that can grow into thousands.

If you’re someone who sells used cars, you can use Twitter to attract members who are interested in automobiles. When a new shipment comes in, you can use Twitter to announce that the latest Ford model has arrived. Or if you’re having a sale, you can use Twitter to let everybody know about it.

These followers are the next best thing to customers. If they haven’t bought anything from you yet, then you can rest assured that they will be buying something soon. As long as you keep providing them something nice to look forward to, they will always be enticed to purchase something from your company.

Think of it as fishing. You already have the fish interested in your bait. All you have to do is wait for the fish to bite. According to quantcast.com, Twitter reaches about 6.1 million U.S. people every month. This social media tool has also reached other countries and is hugely popular in Japan. In fact, there are other Twitter-like applications that have popped up due to its insane fame!

Despite the huge popularity of Twitter, it is not a disorganized system that doesn’t have any limits. For example, you can only send 1,000 updates, 100 API requests and send 250 direct messages each day. And while there is no limit to the people who can follow you, the same freedom doesn’t apply vice-versa.

The maximum number of people you can follow is limited to 2,000. In Twitter-speak, to follow means to receive Twitter updates. This limit will only be lifted if you manage to attract more than 2,000 followers to your account.

According to Twitter, this is done to prevent SPAM users from adding up into their system and to prevent abuse from all current members.

It’s not that difficult to attract more followers into your account. In the long run, this will only make your Twitter account more meaningful because of the effort you’ve put into it.

The beauty at this stage is that once you are at such a level, it’s easier to attract new followers into your account. The benefits from taking such steps are acquiring your own list of eager followers (in which you can pitch your own products and services); and more importantly, gaining new business contacts.

Other Social Media Marketing Methods

There are other methods of social media marketing available for your use. Twitter isn’t the only way to enhance your business and get a constant flow of leads.

Other methods you can explore include:

1) Blogs

2) Community forums

3) Social networking sites such as Facebook, Myspace, and LinkedIn.

4) Video-sharing sites such as Youtube, Metacafe, Google videos, Yahoo videos, and AOL videos.

5) Content sharing sites such as Squidoo, Hubpages, Wetpaint, Qassia, and Google Knol.

These days, you shouldn’t just limit yourself to one thing. With the Internet as vast as it is, you should use every opportunity to make new contacts and establish yourself. Besides, think of all the new things you can learn from interacting with other people online!

Leave comments on your choice blogs and participate in forum discussions that allow for signature files after every post.  Make informative videos and upload them to video-sharing sites.  Explode your list of contacts through social networking sites. Share your knowledge and be recognized as an authority by submitting your content to content-sharing sites.

Not only will these help you establish credibility, you probably won’t even have to worry or stress about making money in the future. Remember that social media marketing, like any other marketing methods, works if you work it! Now like many of our mentors say – get to work!

Twitter has been discovered and is being used by many businesses and individuals as a successful social media marketing tool. Even US President Barrack Obama is on Tweeter. In fact, Twitter was used heavily in Barrack Obama’s presidential campaign. Popular TV host Oprah Winfrey joined Twitter in January 2009. The New York Times has just appointed a social media editor, Jennifer Preston, and she promptly joined Twitter, sending out her first tweet on May 26.

It’s so easy. Anyone can register an account. You can then click to “follow” other Tweeters and, hopefully, gain a large following, too. You can read the messages sent out, called “tweets”, by anyone you choose to follow but you can only send messages to those who follow you.

Tweets are limited to 140 characters. Go over and your message will be cut. This includes prefixes. Among the prefixes used are “@” followed by the the person’s Tweeter username when replying to someone, or “RT@” followed by the source’s username when reposting a tweet, much like reposting a blog entry with a link back to the source. You can use the services of URL shorteners such as tinyurl.com or bit.ly to transform long addresses you can then use in your tweets.

This is where you have to be very careful. The new NY Times social media editor, Jennifer Preston, sent out an RT on May 26 but she forgot to count her tweet characters carefully. As a result, her tweet was cut and the resulting address she sent out led to Ebay instead to her intended article, “10 Golden Rules on Social Media.” So count your characters before you send out your tweet.

There are so many ways you can use Twitter to market your site. You can tweet links to your articles, making sure, of course, that your readers will find them useful. Really good articles will most probably earn RTs, spreading the word further and resulting in more visitors landing on your pages. If you have a good web site with rich content, it will deserve many return visits.

You can also use Twitter to request and gather feedback about your site. If you have developed a good relationship with others in the Twitter community, you will surely get a lot of helpful inputs.

Twitter can also serve as a bulletin board of sorts where you can make announcements about upates in your site or your products and services. Since your tweets are only sent out to your followers, it is not considered spam.

One of the believers in the power of Twitter as a social media marketing tool is Web Dot Com Website Development Philippines, Inc. Social media marketing is part of the internet marketing services offered by Web Dot Com along with search engine optimization and search engine marketing.

From its base in Manila, Web Dot Com Website Development Philippines, Inc. serves international clients from the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Hong Kong, Korea, and the British Virgin Islands, providing various business process outsourcing (BPO) services, including low cost advanced web site development packages. Its highly skilled programmers are experts in php, mysql, JavaScript, Adobe Flash and other programming tools and languages, taking on advanced interactive database driven web site development, advanced portal development, heavy web based programming, web application development, content management systems, website design, graphic design and multimedia components including flash animation development, e-commerce site solutions including a shopping cart using osCommerce, website maintenance and support, and internet marketing. Not only is it a web site developer, but Web Dot Com is also a web hosting provider with domain name registration services.

Web Dot Com Website Development Philippines, Inc. is your One Stop Shop Internet and Contact Center Solutions Vendor for the Global Market.

Web Dot Com Website Development Philippines, Inc.
Address:
2nd Floor, BT&T Center
#20 E. Rodriguez Jr. Ave., Libis (C-5),
Quezon City, 1110 Philippines
E-mail: info@webdc.com.ph
Telephone numbers: (632) 634-4625; (632) 635-6104

10 Questions to Evaluate a Social Media ‘Expert’

If you know more than 5 people, chances are you now know someone who declares themselves a social media expert. How can you tell if someone’s claim of expertise is legit? Here’s my quick quiz. Ask each question and take the appropriate action:

1: Do you have a blog?

If the expert answers ‘no’, that may be OK. Follow up with something like ‘Oh, you’re using Posterous instead?’. If they look at you blankly, end the meeting there. No sense wasting your time.

If the expert answers ‘yes’, get the address and go look. If they’ve been blogging for less than 2-3 years, and there’s no explanation like “I had to move my blog”, again, end the meeting.

Any social media expert has been somehow participating in the conversation for a long time.

If they are using a non-seo’d blogging system, run.

If they do not understand the coding requirements to allow their blog to speak to at least 100 social media networks via API… again, run!

2: When did you start in social media?

“6 months ago”. Yeah. OK. Bye.

“2 years ago”. Hey, not bad. Worth a chat.

“In 1992″. Er. Um. They’d better be referencing BBSes and Usenet.

3: What is social media?

“Blogging and Twitter and stuff”. Excuse yourself for a bathroom break and don’t come back.

“All of the conversations going on between people and people and businesses and such online”. Not bad.

“A trendy term to describe a new kind of mass media”. Acceptable.

“A careful mix of technology and media designed to extend your reach”. More like it!

4: What’s a social media campaign?

“Voting something to the front page of Digg using my proxy server and 35 computers”. Flee the scene, and get to a minimum safe distance as soon as possible. The Digg brigade may be on its way. Whatever you do, don’t hire them. While this is a valid tactic (I guess), it’s not a campaign. Nor does it generate long term results in most cases.

“Developing a great message and then reaching out to people, while giving them an incentive to ‘pass it on’”. Yeah, OK, keep ‘em around.

“I have this great software that will put a link to your site on 21,000 forums and 10,000 blogs…”. Push them down the garbage chute. Don’t be seen with them in public.

5: How do you monitor social media for a client?

“Huh?” Hopefully your next step is obvious.

“Google alerts”. Not bad, but wait and see if they add in stuff like subscribing to Twitter searches and the like.

“I use a 3rd party tool”. Fine, but make sure they do more than plug in some keywords and wait for e-mails. A human being needs to review what the tool reports or its worthless.

6: How do you measure ROI?

“Oh, shut up”. Perfectly OK, especially if the expert turns purple for a moment first. They’re just sick of hearing this question, which means they’ve been around the block a few times.

“It’s complicated, but here’s a high-level view…”. Nice!!!

“I track clicks from Twitter”. Nope, sorry.

7: How do you build an audience?

“I auto-follow 20,000 people on Twitter”. If you’re OK with it, kick them in the groin for me. If not, nod politely and move on.

“I follow interesting, relevant people on Twitter, comment on relevant blog posts and try to get into the conversation”. Home run. Try not to weep with joy.

“We need to figure out the campaign first”. Good answer. Give them a hypothetical campaign to be sure, but clearly you’re on the right track.

8: Do you offer a guarantee?

“Yes, I’ll get you 1000 links and 20,000 clicks”. See number 7, first action.

“Yes, that I’ll work my butt off for you”. I like it.

“No, because we’re marketing to people, and it’s hard to say what they’ll like/not like, or what might happen in the world that will affect behavior”. Also good.

9: How did you learn all this stuff?

“Oh, I read this book I bought from Amazon.com”. Wargh. By the time that book went to print it was out of date. No go.

“I’m always learning”. Good answer.

“I read a lot of blogs, and try to use as many different tools as I can”. Also good.

“I go to conferences”. Yeahhhhhh. Might be OK. Answers to the other 9 questions should tell you.

10: How does social media impact SEO?

“It doesn’t”. Slap them and tell ‘em that’s from Ian.

“It builds links”. That’s half the answer.

“It builds relationships that turn into links later”. HIRE THEM NOW.

Bonus question: How often do you write?

“I hate writing”. Cough.

“Oh, I try to but I don’t have much time”. Cough. Cough.

“Every day”. DING DING DING. A winner!

There you go. An instant social media expert evaluator. Sort of like a Cylon Detector, but hopefully more effective.

By the way, print a copy of this. If you get word-for-word answers, you might think twice.

Yes, I hate the phrase social media. No reason to beat that dead horse any more.

It seems that over the course of the entire year, we’ve been waiting for Google to get real-time search. Now it’s here. If you have ever had a hard time finding a direct relationship between social media and search engine marketing, it doesn’t get any more direct than this. Real-time search results (from Twitter, Facebook, MySpace, and other sources) right in regular SERPs.

Do you like the idea of real-time results in Google SERPs? Discuss here.

While “real-time search” has certainly been a buzzword this year, the concept itself has been around for a while longer in some capacity. Sure, the concept of searching Twitter has been around for quite some time now, but even as far as Google is concerned, freshness has been a factor of great interest.

“Google has been working on real-time search for years,” as Marshall Kirkpatrick at ReadWriteWeb points out. “In the spring of 2006, the story goes, Google launched Google Finance onto the Web and was promptly dismayed to find that the service didn’t appear in a Google search for its own name later that day. It was after that, and a few other similar experiences, that Google engineers created an algorithm called QDF, or Query Deserves Freshness. QDF determines when results for a query need to be augmented with the newest content available, in addition to the content with the highest PageRank.”

“Search users are utilizing results that show up because of it everyday,” says Dave Snyder at Search Engine Journal. “However, in terms of rankings QDF can have huge impacts on the SERPs. The first thing that came to mind when I saw the real time search data pouring through was that Google is getting a massive amount of real time link data without the issue of a crawl. I am convinced they will be utilizing this data to help shape SERPs for terms that are trending or based on timeliness.”

The Potential for Abuse

Snyder also makes a good point about spam. “Seriously, any new feature that Google rolls out is a playground for SPAM,” he says. “My head is spinning thinking of all the cool/evil implications of the service. I am sure lots of people are going to be testing how Google is choosing the results coming in the box. Some people might ask the importance of coming up for a mere moment in that position, but the sheer amount of traffic generated for a trending term can make even a 30 second window profitable.”

The nature or real-time search reults showing content as it is created leads to questions of accuracy of content as well. It does bring up questions about Google showing results that are quite possibly just inaccurate, but in a prominent place on the first page. Google’s Vice President of Search Products & User Experience, Marissa Mayer told TechCrunch that she uses real-time search a lot, and that she trusts the content “most of the time, even if they’re public and not coming from friends.” Do you trust the content? Comment here.

When asked whether or not she thinks Google can solve the problems of filtering, the virality of rumors (true or false), and mob-forming in real-time search, she said, “Hard to say. We can’t simply apply the PageRank algorithm to content shared in real time, but we look at the ecosystem and detect signals we can use to reveal authority, for instance. It’s difficult, but there are data points out there that can be used for filtering.”

Will Real-Time Search Results Drive PPC?

Much like with Google’s recently launched (for everyone) personalized search results, or any other universal search results for that matter, the addition of real-time results is just one more element that can add to the challenge of getting organic results to show up high on the page. As iEntry CEO and WebProNews Publisher Rich Ord noted when talking about personalized search, this could give marketers more cause to focus on PPC, where they have more control over their campaign. This notion seems to be becoming a more common theme.

“I certainly think this will have a more profound impact on results sitting below the Twitter feed and those above,” says Peter Young of Holistic Search, as quoted by MediaPost. “The scramble for the top positions will become fiercer. That may mean more people invest in PPC to gain more control of their presence.”

Twitter is a tool for “micro-blogging” or posting very short updates, comments or thoughts.  In fact, since Twitter was designed to be very compatible with mobile phones through text messages, each update is limited to 140 characters.  Truly, a micro-blog.  Another way to think of Twitter is like a cross between instant messaging (IM) and a chat room, because it is an open forum, but you restrict it to the people with which you connect.

I have to admit I have not always been sold on Twitter.  At first I did not get it at all.  Then I thought I understood it, but thought it was stupid and useless.  Then I used it a bit more and got some more followers and followed a few more people.  Now I think it has some value, especially as a marketing and PR tool.

Ideas for How to Use Twitter for Marketing & PR

1. Engage your CEO in social media. Social media is a great way to have a conversation with your market and make and mange connections with prospects, customers, bloggers and other influencers.  But for a CEO, the typical routes to social media can be hard.  Especially if you are a larger or global company.  A CEO typically has little time to write a blog or answer lots of messages and friend requests on Facebook.  I cannot tell you how many CEO blogs I have seen with only 1 or 2 posts because the CEO never had time to update the blog after the first couple entries.  But, Twitter is limited to 140 characters per update, so it is all about short thoughts and comments.  If your CEO can send a text message, they can use Twitter from anywhere in the world as a marketing and PR tool.  Twitter is actually perfect for CEO or founder who is always on the road meeting with people and who has some interesting opinions on your market.
2. Keep in touch with bloggers / media. It is really easy to follow someone on Twitter (see below). And you’ll be surprised how often they decide to follow you as well.  In fact, I have lots of people I consider “famous” in the marketing and PR worlds following me.  In my opinion, this is a way easier way to connect with influential people in the media than calling and emailing them.
3. Monitor your company / brand on Twitter. A while back we noticed that Guy Kawasaki mentioned Website Grader on Twitter.  Well, of course we had to let him know a bit more about Website Grader and maybe ask if he would also blog about it?  The result was this blog article on Website Grader which drove a good amount of traffic and leads.  (See below for a cool tip on how to easily monitor people talking about your company on Twitter.)
4. Announce specials, deals or sales. If you are a retailer or anyone who often has special offers, you can use Twitter to announce these deals instantly to a large audience.  You know those commercials from Southwest Airlines about that “Ding” application you could download and would then alert you about specials on flights?  Well, Twitter can be used as a kind of free version of that.  Dell and Woot have done just this type of marketing, with a lot of success.
5. Live updates on events or conferences. If you participate in a large trade show or run your own corporate event, you can use Twitter to announce last minute changes, cool events that are happening (“Just announced, David Meerman Scott book signing in the exhibit hall until 11am”) and more.  It is a great last minute marketing tool.
6. Promote blog articles, webinars, interesting news and more. Its really easy to post a link to something in Twitter, and I often post links to blog articles on this blog, or other news articles relevant to HubSpot.  A good idea is to post articles on other websites that are relevant to your business, like a customer success story or other PR coverage.  If you have other content that is appealing to your audience like a free webinar, post links to those too.

Using Twitter for Marketing & PR – A Step-by-Step Guide

1. Sign-up and post a profile. Visit Twitter and click on the “Get Started – Join” button in the middle.  The rest is simple enough that I think you can figure it out without my help.
2. Write some updates. The beauty of Twitter is that the 140 character limit is the great equalizer – I am about as good of a writer as Shakespeare on Twitter.  Post a link to a news article you liked with a one line comment, mention an interesting thought you had, or tell everyone what you are cooking for dinner.  Just write something.
3. Make friends. Making friends on Twitter is pretty easy.  Just surf around the web on your favorite blogs, people’s Facebook profiles etc, and when you see a Twitter box that tells you what they are doing click on it.  That will bring you to their profile and then you just click on the “Follow” button on the top left and you are now following them.  Most of the time they will then follow you back, and the audience for your 140 character insights will have grown by one person.  You can get started by following me: Mike Volpe on Twitter.  You can also click on the people that other people are following to find more people to follow.
4. How to post URLs. Twitter is based on 140 character updates.  If you have a really long URL, that doesn’t leave much room for  Most people on Twitter usewww.TinyURL.com to take a long URL and make it short.  Give it a shot if you have a long URL that you want to market on Twitter.
5. Monitor conversations about your company. Even if you don’t join Twitter yourself you can monitor what people are saying about any person, company or brand.  This is quite useful from a marketing and PR standpoint.  Twitter has a search engine that lets you do just this.  For instance, here is a list of everyone who is talking about HubSpot on Twitter.  You can subscribe to these searches by RSS to keep yourself updated.  Another tip is that you can “follow” all the people you find talking about your company (just click on their username to go to their profile).  If they are talking about your company, they would probably be pretty happy that someone from the company wants to follow them.
6. How to “chat”. Using the @ symbol before someone’s Twitter username is how people have “conversations” in Twitter.  This makes their username a link to their profile so other people can follow the conversation (sort of).  For example if you wrote “@mvolpe thanks for the cool blog article about Twitter today” that would be a way of telling me you liked this article. Try it out.  It’s not IM (instant messaging), but it is sort of like a publicly broadcast IM service.